​Information Technology Service Management (ITSM) is a framework of best practices that helps organisations manage the end-to-end delivery of IT services to their customers or employees. ITSM focuses on aligning IT services with business object...

From managing complex networks to ensuring data security, IT teams are under immense pressure to keep operations running smoothly. However, the demands of a modern business can often overwhelm even the most dedicated IT staff. This is where manage...