Junior Desktop Analyst
Experis is the global leader in professional resourcing and project-based workforce solutions.
On beahlf of our Pharmaceutical company in Basel we are looking for a Junior Desktop Analyst.
We are seeking technically perceptive candidates with excellent interpersonal skills for the Desktop Analyst position. Technical support staff troubleshoot technical issues, provide timely customer feedback, and have other responsibilities.
In addition, technical support associates must speak directly with customers and prepare written documentation, which requires excellent written and verbal communication.
The perfect candidate:
We are looking for a junior candidate who either has e.g. 2 years of work experience in technical support/desktop support or someone with a finished apprenticeship in information technology combined with at least 1 years of technical support or similar. We need someone with ServiceNow experience and Gsuite Applications. Additionally we are looking for someone who is passionate and knowledgeable about the digital workplace.
General Information:
* Start date: 1.2.2025
* latest Start Date: 1.3.2025
* Planned duration: 31.12.2025
* Workplace: Basel
* barrier free Workplace: yes
* Workload: 100%
* Remote/Home Office: onsite work required, no remote work
Tasks & Responsibilities:
* Acting as a digital enabler for our business colleagues & functions
* Create, resolve and close incidents/service requests within allocated timelines
* Support IT hardware lifecycle management processes
* Provide support & guidance for onsite services (e.g. events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practice.
* Support all standard workplace infrastructure, global/local projects and deployments.
* Ensure that knowledge base articles are created and maintained.
* Driving employee productivity through consultancy, providing intimacy and site proximity at the sites, and ensuring a personalized Roche employee experience.
* Proactively addressing and following through process-improvement ideas
Must Haves:
* 0-2 years of experience in a desktop support or similar IT role
* Innovative and proactive problem solver highly accountable, result oriented mindset
* Good interpersonal communication skills pairing with empathy
* Consultancy skills on digital workplace tools and solutions
* Enterprise Application, deployments, consulting and adoption
* Passionate and knowledgeable about the digital workplace
* Desire to learn
* Basic understanding of Windows and Mac OS environments, desktop hardware, software
applications, and networking fundamentals
* German and English fluent and B2 writing skills
Nice to Have:
* Basic understanding of ITIL practices and frameworks.
If this job interests you please do send us your CV today through the link in the advert. However, should you have any questions please contact Elaine Kanwar elaine.kanwar(at)experis.ch or at +41 61 282 22 23
