IT Support Specialist

IT Support Specialist

On behalf of our client, a well-respected company in the financial sector in Zürich, we are looking for a Java Developer.

Location: Zürich

Start date: ASAP

Duration: 12 Months + potential internalization or extension

Main responsibilities

• Deliver best practice incident management
• First point of contact for customer liaison and keeping customers informed of progress of incidents
• Recording, investigating, diagnosing and resolving incidents
• Communicating both proactively and reactively with all users and technical resolving teams
• Ensuring correct reassignment of unresolved or misrouted incidents
• Provide proactive support in order to consistently improve the 'end user experience'

Your skills:

• Excellent English oral and written communication skills, German is a plus
• Educated to degree standards in IT, relevant IT accreditations (ITIL, ITSM)
• Microsoft certifications are a plus
• Customer facing, interaction skills, professional telephone manner and desk-side support
• Confidence to deal professionally with staff at all levels in the organization
• Effective communication, organisation and documentation skills
• Honest, trustworthy, a valued team member, and actively involved in achieving team objectives
• Self-motivated with a sense of urgency
• Windows 10 / MS Office 365, Active Directory Administration
• Exchange Administration / Mail tracking, Edge & Chrome
• Troubleshooting PCs / Laptops / Tablets / MFD's / Screens / Phones, Remote Connectivity: VPN / Citrix
• TCP/IP Troubleshooting

If you are interested in this opportunity, we look forward to receiving your CV or if you have any questions, contact Kaixi Jia on +41 44 229 99 43. Check out all open positions at Experis at www.experis.ch