Onsite Support Technician
Lieu de travail Malta
Secteurs AMOA & Business Analysis
Type d'emploi contrat
Un salaire Negotiable
Référence BBBH593809
Onsite Support Technician
Our client is looking for an Onsite Support Technician for 1 year in Malta.
Location: Marsa, Malta
Start: ASAP
Working Hours: Monday-Friday; standard working hours
Languages: Fluent spoken and written English
Responsibilities:
1. Onsite Support:
- Provide onsite support for various end-user equipment including laptops, desktops, peripherals, printers, smartphones, tablets, and SIM-cards at Customer Location.
- Utilize Customer's system or GEPARD (Hemmersbach Ticketing System) for all activities.
- Perform Install, Move, Add/Change, De-install, and Remove/Dispose services as per the outlined procedures.
- Ensure connectivity and operability of all equipment during installations and relocations.
- Conduct data backup and complete data deletion according to valid data protection regulations when necessary.
2. Project Based Support:
- Provide project field services as requested by Hemmersbach.
- Submit written requirements for Project Services to Service Provider.
- Service Provider to provide a written binding offer for Project Services within a reasonable time.
- Upon approval, execute Project Services and reimburse Service Provider accordingly.
Requirements:
- Experience in providing onsite technical support for end-user equipment.
- Familiarity with installation, relocation, and disposal procedures for various hardware components.
- Knowledge of data backup and deletion procedures in compliance with data protection regulations.
- Ability to communicate effectively in English, both verbally and in writing.
- Strong attention to detail and problem-solving skills.
